Article
LifeLock Customer Service - Contact, Support & Review 2026
Complete guide to LifeLock customer service including phone numbers, support options, and service quality. Learn how to contact LifeLock and what to expect.
LifeLock provides comprehensive customer service through multiple channels, with specialized teams for different needs. Whether you need help with your account, have questions about features, or are dealing with identity theft, LifeLock has dedicated support available.
Here’s everything you need to know about contacting LifeLock customer service and what to expect.
LifeLock Contact Information
Main Customer Service
- Phone: 1-800-543-3562
- Hours: 24/7/365
- Best for: Account questions, billing, general support
Identity Restoration (Theft Victims)
- Phone: 1-800-543-3562 (press option for restoration)
- Hours: 24/7/365
- Best for: Active identity theft cases
Norton Technical Support
- Phone: 1-800-927-4587
- Hours: 24/7/365
- Best for: Norton 360 software issues
Support Options in Detail
LifeLock Member Services
LifeLock's member services team provides 24/7 support for account questions, billing inquiries, and feature assistance through phone, chat, and email channels.
Pros
- ✓24/7 availability
- ✓U.S.-based support team
- ✓Multiple contact methods
- ✓No hold time guarantees
- ✓Knowledgeable agents
Cons
- ✗Wait times vary by volume
- ✗Complex issues may require escalation
- ✗Chat limited hours
LifeLock Restoration Team
LifeLock's restoration team specializes in identity theft recovery, assigning dedicated case managers who handle fraud resolution, creditor communications, and paperwork on your behalf.
Pros
- ✓Priority for theft victims
- ✓Dedicated case managers
- ✓Expert fraud resolution
- ✓Handles paperwork
- ✓Works with creditors directly
Cons
- ✗Only for active theft cases
- ✗Complex cases take time
- ✗May require documentation
Norton Technical Support
Norton technical support handles issues related to Norton 360 software bundled with LifeLock plans, including antivirus, VPN, and password manager problems.
Pros
- ✓Technical expertise
- ✓Remote desktop assistance
- ✓Software troubleshooting
- ✓Installation help
- ✓Device optimization
Cons
- ✗Separate from LifeLock support
- ✗May transfer between teams
- ✗Technical jargon
LifeLock Sales Team
LifeLock's sales team helps new customers choose the right plan and assists existing members with upgrades or plan changes to better suit their needs.
Pros
- ✓Plan comparisons
- ✓Current promotions
- ✓Upgrade assistance
- ✓Feature explanations
- ✓No pressure approach
Cons
- ✗Sales-focused
- ✗May upsell
- ✗Limited technical knowledge
LifeLock Self-Service Portal
LifeLock's self-service portal and mobile app allow members to manage alerts, view credit reports, update account information, and access features without contacting support.
Pros
- ✓Instant access
- ✓No wait times
- ✓Alert management
- ✓View reports
- ✓Update information
Cons
- ✗Limited for complex issues
- ✗No human interaction
- ✗Requires account access
Common Customer Service Tasks
Account Management
- Update personal information
- Change payment methods
- Modify alert preferences
- View credit reports and scores
Billing Questions
- Review charges and billing dates
- Apply promotional codes
- Request refunds
- Change billing frequency
Identity Restoration
- Report suspected identity theft
- Get assigned a case manager
- Receive help with creditor disputes
- File fraud reports
Frequently Asked Questions
How do I contact LifeLock customer service?
Call 1-800-543-3562 for 24/7 support, use the chat feature on the LifeLock website during business hours, or log into your account portal for self-service options.
What is LifeLock’s phone number?
LifeLock’s main customer service number is 1-800-543-3562, available 24/7/365. For Norton 360 technical issues, call 1-800-927-4587.
How do I cancel LifeLock?
Call LifeLock customer service at 1-800-543-3562 to cancel your membership. You can also cancel through your online account. A 60-day money-back guarantee applies to new members.
Is LifeLock customer service 24/7?
Yes, LifeLock provides 24/7/365 customer support for both general inquiries and identity restoration services. All support agents are U.S.-based.
How long does LifeLock take to resolve identity theft?
Resolution time varies by case complexity. Simple issues may resolve in days, while complex fraud cases can take weeks or months. LifeLock’s restoration team handles the process so you don’t have to.